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Last updated: 2026-04-01
We offer refunds under the following conditions: (a) Within 14 days of initial purchase for monthly plans; (b) Within 30 days of initial purchase for annual plans; (c) Service unavailability exceeding SLA commitments for Enterprise customers. Free plan users are not eligible for refunds.
To request a refund, email billing@taptipm.com with your account email, subscription details, and reason for the refund. Requests are processed within 5 business days. Approved refunds are credited to the original payment method within 10 business days.
Annual plan customers who cancel after the 30-day window may be eligible for a pro-rata refund for unused full months remaining on their subscription. Pro-rata refunds are calculated based on the monthly equivalent rate, not the discounted annual rate.
The following are non-refundable: (a) Setup or onboarding fees; (b) Custom development or integration work; (c) Data migration services; (d) Training sessions already delivered; (e) Months where the Service was actively used.
When downgrading from a higher plan, no refund is issued for the current billing period. The lower plan rate takes effect at the next billing cycle. Feature access is adjusted immediately upon downgrade.
If you dispute a charge with your bank or credit card company, we reserve the right to suspend your account until the dispute is resolved. We encourage you to contact us directly before initiating a chargeback.
Enterprise customers with custom agreements may have different refund terms as specified in their contract. The terms in the enterprise agreement take precedence over this general refund policy.
For billing and refund inquiries, contact billing@taptipm.com during business hours (Mon-Fri, 9 AM - 6 PM PST). You can also reach us via live chat in the app.