Terms of Service

Last updated: 2026-04-01

1. Acceptance of Terms

By accessing or using TaptiPM ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

2. Description of Service

TaptiPM provides a cloud-based project management, HRMS, finance, and CRM platform ("Platform"). The Service includes web applications, APIs, mobile applications, documentation, and related support services. Features available to you depend on your subscription plan.

3. Account Registration

You must create an account to use the Service. You agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.

4. Subscription Plans & Billing

Paid plans are billed monthly or annually as selected. Fees are subject to our Refund Policy, which provides money-back guarantees within specified timeframes. We may change pricing with 30 days notice. Free tier accounts may have usage limitations.

5. Data Ownership & Privacy

You retain all rights to your data. We process your data solely to provide the Service as described in our Privacy Policy. We implement industry-standard security measures including encryption at rest and in transit, regular backups, and access controls.

6. Acceptable Use

You agree not to: (a) violate any laws or regulations; (b) infringe intellectual property rights; (c) transmit malicious code; (d) attempt to gain unauthorized access; (e) interfere with the Service; (f) use the Service for competitive benchmarking without consent.

7. Service Level Agreement

Professional plan customers receive a 99.9% uptime SLA. Enterprise plan customers receive a 99.99% uptime SLA with priority incident response. Scheduled maintenance windows are announced 48 hours in advance. Service credits are issued for downtime exceeding the SLA threshold as detailed in your service agreement.

8. Intellectual Property

The Service, including its design, features, and documentation, is owned by TaptiPM Inc. and protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service.

9. Limitation of Liability

To the maximum extent permitted by law, TaptiPM Inc. shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Termination

Either party may terminate this agreement with 30 days written notice. We may suspend your account immediately for Terms violations. Upon termination, your data remains accessible for export for 90 days, after which it is permanently deleted.

11. Governing Law

These Terms are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts of San Francisco County, California, or through binding arbitration under the rules of the American Arbitration Association.

12. Changes to Terms

We may update these Terms periodically. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

13. Contact

For questions about these Terms, contact us at legal@taptipm.com or TaptiPM Inc., 100 Innovation Drive, Suite 400, San Francisco, CA 94105.